How to Use the On-Target Customer Portal

Welcome to the On-Target Customer Portal! This guide will help you navigate the portal, manage support tickets, and utilize the various features available to you.

How to Use the On-Target Customer Portal

1. Getting Started

Registering for the Portal

To get started, you'll need to register for an account. Visit the registration page and fill in your details, including your email address and a secure password. Make sure to agree to the terms and conditions before submitting your registration.

Go to Portal Login

Go To Portal Registration


2. Email Verification

Verifying Your Email Address

After registering, you'll receive an email to verify your address. Open the email and click on the "Verify email address" button to complete the process.



4. Logging In

Logging In to the Portal

Once your email is verified, you can log in to the portal using your registered email address and password. Make sure to check the "Remember Me" box if you want to stay logged in on your device.


5. Navigating the Dashboard

Overview of the Dashboard

Upon logging in, you'll be greeted with the dashboard. Here you can view your active tickets, file a new support ticket, and access various other features.


6. Filing a Support Ticket

Steps to File a Support Ticket

To file a support ticket, click on the "File a Support Ticket" button on the dashboard. Fill in the required details, such as your email, the type of issue, project title, and a detailed description of your request. Attach any relevant files if needed, and then click "Submit."




7. Viewing and Responding to Tickets

Viewing All Tickets

To view all your tickets, click on the "Dashboard" link. This will display a list of all your submitted tickets along with their statuses.


Responding to a Ticket

Click on a ticket from the list to view its details and respond. You can add comments and attach files if necessary. Once you're done, click "Send" to submit your response.




8. Additional Features

Knowledge Base, FAQs and Support

Explore our Knowledge Base for answers to frequently asked questions and detailed guides on using various features of the portal.